Thank you for purchasing a subscription to the Lookout. It means so much to our team you’re willing to support us.

We’ve compiled a list of FAQs to help you manage your paid subscription. Click on your question or scroll down to review them all.

For issues unrelated to your paid subscription, please contact our support team:

• Ottawa Lookout: [email protected]
• Vancity Lookout: [email protected]

Table of Contents

Emails

I’m not getting your emails.

This can happen a lot. Here are some ways to solve this.

1. Check your spam folder. If its there, move it to your primary inbox
2. Add our email to your contact list
3. Reply to our email and your mail provider will likely tag us as a safer sender

I need to change my email address

No problem! If you’re changing a premium Insider membership subscription this does take a little more time.

Email your city’s email address listed above to request a change.